Refund policy

Return & Refund Policy

Thank you for shopping with us! We are committed to providing you with high-quality cosmetics products and excellent customer service. Please read our Return & Refund Policy carefully before placing your order.

Pricing & Shipping

• All product prices listed on our website include shipping costs from the United Arab Emirates to Egypt, as well as domestic shipping fees within Egypt.

• There are no additional hidden charges beyond the listed product prices.

Returns & Refunds

• Returns are not accepted once products have been shipped, due to the nature of our cosmetic items and for health and hygiene reasons.

• A return or refund is only applicable in the following case:

  • If the product you receive is defective or damaged upon delivery.

Defective or Damaged Products

If you receive a defective or damaged item, please follow these steps:

1. Contact our customer support within 48 hours of receiving your order at [your support email / WhatsApp number].

2. Provide:

   • Your order number.

   • Clear photos or videos showing the issue.

   • A brief description of the problem.

3. Our team will review your request and, if approved, arrange a replacement product or a full refund as per your preference.

Important Notes

• Requests submitted after 48 hours of delivery will not be eligible for a return or refund.

• Items must be unused, unopened, and in their original packaging for any consideration of replacement.

• Shipping fees are non-refundable in any case other than if the product arrives defective or damaged.